FAQ — Frequently Asked Questions

Got Questions? We've Got Answers.

📱 Phone Models & Fit

Q: How do I know which iPhone model I have?
A: Go to Settings → General → About → Model Name. Or check our Phone Model Guide.

Q: Will an iPhone 15 case fit an iPhone 16?
A: No. Every generation has different dimensions and camera layouts. Always select your exact model.

Q: Do you support Samsung or Google phones?
A: Currently we focus on iPhone 11–17 series. More models coming — sign up below for updates.

🛡️ Protection & Material

Q: Are your cases shockproof?
A: Yes. Our TPU construction with air-cushion corners is drop-tested for everyday protection.

Q: Does the print fade or peel?
A: Our prints use high-definition UV printing that's fade-proof and won't peel with normal daily use.

Q: Is the case wireless charging compatible?
A: Yes — all our cases work with Qi wireless chargers, MagSafe, and standard charging cables.

Q: Will the transparent TPU turn yellow over time?
A: We use anti-yellowing TPU material, but like all clear TPU products, some gradual change is natural with extended UV exposure.

📦 Shipping & Returns

Q: Where do you ship?
A: We ship to the United States and select international destinations. See our Shipping Policy.

Q: How long does shipping take?
A: Standard shipping typically takes 5–10 business days within the US.

Q: Can I return or exchange my case?
A: Yes! We accept returns within 30 days. See our Returns Policy for full details.

Q: What if I ordered the wrong iPhone model?
A: Contact us at support@pretacocase.com and we'll help you exchange for the correct model.

💎 Product & Design

Q: Are the designs original?
A: Yes — every PRETACO design is created by our team. We don't use copyrighted characters or IP.

Q: Do cases come with a wrist strap?
A: Some styles include a beaded wrist strap or pearl chain — check the product description for Strap Included.

Q: How do I clean my case?
A: Wipe with a soft, slightly damp cloth. Avoid harsh chemicals or alcohol-based cleaners.