Shipping Policy

Last updated: June 2025

Order Processing Time

Orders are processed within 1-3 business days (Mon-Fri, excluding holidays) after payment confirmation. You will receive a shipping confirmation email with tracking info once shipped.

Shipping Destinations

We ship to the United States and select international destinations. Email support@pretacocase.com if your country is unavailable at checkout.

Shipping Options & Estimated Delivery

Method	Est. Delivery	Cost
Standard (US)	7-15 business days	Free over $30 / $3.99 below
Expedited (US)	3-7 business days	$8.99
International Standard	10-25 business days	Calculated at checkout

Delivery estimates run from ship date, not order date.

Order Tracking

Your confirmation email includes a tracking number. Allow up to 48 hours for tracking to update.

International Shipping & Customs

Import duties and customs fees are the buyer's responsibility. PRETACO is not responsible for customs delays or packages refused due to unpaid duties.

Address Accuracy

Verify your address before ordering. We cannot reroute packages once shipped. Re-shipping fees apply to packages returned due to incorrect addresses.

Lost or Stolen Packages

If tracking shows "delivered" but you haven't received it: check with neighbors, contact your carrier, then email us at support@pretacocase.com if unresolved after 5 business days.

Contact Us

Email support@pretacocase.com. We respond within 1-2 business days.